Today, with the increasing risk of COVID-19 infection in the society, people who are suspected of COVID-19’s symptoms or have a greater risk of infection for various reasons will have some anxiety about medical consultation. Relatively, the pressure on the medical system will rapidly increase in the short term. Opening up an online medical consultation platform can to some extent alleviate the current social pressure and public anxiety. However, at the same time, the professionalism of online consultation needs to be guaranteed.